My visual voicemail isn't working

First, make sure your APN settings are updated to wap.vodafone.co.uk - this is the most common cause of issues with visual voicemail

To update your APN settings:

  • Go to settings

  • Select mobile data

  • Select Mobile data network (or settings)

  • Select Cellular

  • Select Cellular data network

Alternatively, you can tap on reset settings at the bottom of the APN page, which will revert all the APN fields to default

Other steps to try

  • Turn airplane mode on, wait a moment, then turn it back on again

  • Restart the device

  • Removing Visual Voicemail, then add it back to your account. Call 12152 to remove it. Finish the call, then call 12151

  • Make sure you have the correct number in the My Number section in Settings under Phone

  • Text STATE to 100121