What is the Flubot scam?
The Flubot scam is a text-message scam that infects Android phones, across all networks. A message, pretending to be from a number of services, including a courier, asks users to click an attached link and install an app - which is actually a piece of malware. If a user installs the app, the malware takes over the device and sends more infected texts to the user's contacts.
If your device has been infected and you've been charged for SMS messages outside your plan, we will refund you as soon as possible.
If you think your device has been infected, please forward the text message to 7726. You will then need to remove the Malware from your device. You can do this by either:
Activating Google Play Protect - this may allow you to delete the malware
If that doesn't work, then you will need to perform a full factory reset. Unfortunately, this will erase all data, including photos, texts and apps from your phone, which you won't be able to retrieve. We recommend you do not perform a backup before this as it will also back up the malware. Find out how to reset your device