What will happen when I migrate from Vodafone Pay Monthly to VOXI Mobile?

You'll receive a text from us on the day of the migration.

The next steps depend on whether you've got a physical SIM or an eSIM:

Physical SIM

Once your migration starts you will lose connection for a short period of time, you will need to restart your device. You can keep the same SIM in your device.

eSIM

If you had a VOXI eSIM profile set up for your phone previously, you don't need to do anything.

If you are setting up a VOXI eSIM profile for the first time, your Vodafone Pay Monthly eSIM profile will lose connection. The eSIM profile can then be removed from your device. Shortly after you will receive a notification from your device to download your VOXI eSIM.

You need to be connected to the internet (Wi-Fi or other mobile connection).

If you do not receive a notification, search for the eSIM or scan the QR code sent to your email.

© 2026 Vodafone Limited, trading as VOXI is authorised and regulated by the Financial Conduct Authority for consumer credit (Financial Services Registry No.712210). Registered in England, Registered No.1471587 Registered office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN. Vodafone Limited, trading as VOXI acts as a credit broker and not a lender, exclusively for PayPal Credit. PayPal Credit and PayPal Pay in 3 are trading names of PayPal UK Ltd, 5 Fleet Place, London, United Kingdom, EC4M 7RD. Terms and conditions apply. Credit subject to status, UK residents only, PayPal Pay in 3 is not regulated by the Financial Conduct Authority. Pay in 3 eligibility is subject to status and approval. 18+. UK residents only. Pay in 3 is a form of credit. Check if affordable and how you will repay. May make other borrowing more difficult or expensive. See product terms for more details.

VOXI has been recognised as a Which? Recommended Provider for Mobile Networks (April 2022, April 2023 and April 2024). Which? is an independent consumer body and makes recommendations based exclusively on test and survey results. For more information, see which.co.uk/best-mobile-networks

© 2026 You cannot partially return an order; if you purchase both SIM and handset together and wish to return within 14 day cooling off period, you must return both. Eligibility, terms & conditions apply: voxi.co.uk/terms.

What will happen when I migrate from Vodafone Pay Monthly to VOXI Mobile?

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