What happens if I miss my delivery?

If you miss the delivery of your items, you will receive a notification and a "missed delivery" card from DPD. You can use the link in the DPD notification to select a new delivery date - if you don't do this, DPD will try to deliver your items again the following day.

If you miss the second delivery of your items, you will receive another missed delivery card from DPD and your items will be sent to your nearest DPD depot. You'll then have 5 days to collect, before your items are returned to VOXI.

If your items are being delivered by Royal Mail, they'll leave instructions on how you can collect them from the local depot or rearrange delivery.