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Top 5 questions & answers

Are phones bought from VOXI unlocked?

Our devices are already unlocked. Try using a SIM from another network in your phone before requesting a code - if it works, your phone is already unlocked.

Phones from the following companies are always sold unlocked: Apple, Google, OnePlus, Oppo, Xiaomi.

Do I have to pay with PayPal Credit?

If you want to split the cost of your phone into flexible monthly payments, then yes, you’ll have to pay through PayPal Credit. All you’ll need is a PayPal account. However if you don’t have an existing PayPal account, you can create one as part of the PayPal Credit application. Otherwise, you can pay for your phone in full upfront with a debit or credit card.

How can I get 5G on VOXI?

You'll need one of our 5G-ready plans and a 5G phone to connect to our 5G network. You'll also need to be in an area that has 5G coverage. If you're using a 5G-enabled phone in an area that doesn't have 5G coverage, it will automatically swap to 4G, 3G or 2G - depending on the signal that's available. Your 5G phone will then automatically reconnect to the 5G network once you're back in a 5G area.

What network does VOXI use?

VOXI is a Vodafone brand so we’re powered by the same fast, reliable network at home and abroad. And considering that Vodafone has been crowned Mobile Network of the Year two years running by Trusted Reviews, you can be extra sure you’ll get amazing coverage almost everywhere you go.

What factors affect network coverage?

Whatever network you’re on, your mobile signal can sometimes be less than perfect. But mobile signal issues aren’t always caused by how far you are from the nearest mobile phone mast. Sometimes signal blackspots can happen because of the location of the building you’re in, or the building itself. All mobile phone networks around the world suffer from them. You can experience them wherever you are, even in cities with lots of mobile phone masts. As well as this, we may need to do maintenance to fix a fault or improve our service from time to time. If you’re experiencing a problem with the network, please use our Network Coverage Checker to see if we’re already working on it.

VOXI by Vodafone

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© 2024 Vodafone Limited, trading as VOXI is authorised and regulated by the Financial Conduct Authority for consumer credit (Financial Services Registry No.712210). Registered in England, Registered No.1471587 Registered office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN. Vodafone Limited, trading as VOXI acts as a credit broker and not a lender, exclusively for PayPal Credit. PayPal Credit and PayPal Pay in 3 are trading names of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH. Terms and conditions apply. Credit subject to status, UK residents only, PayPal Pay in 3 is not regulated by the Financial Conduct Authority. Pay in 3 eligibility is subject to status and approval. 18+. UK residents only. Pay in 3 is a form of credit. Check if affordable and how you will repay. May make other borrowing more difficult or expensive. See product terms for more details.

VOXI has been recognised as a Which? Recommended Provider for Mobile Networks (April 2022, April 2023 and April 2024). Which? is an independent consumer body and makes recommendations based exclusively on test and survey results. For more information, see here.

Savings on handsets: From 04/10/2024 – 07/11/2024, subject to availability at advertised price, Honor 90 Smart 128GB: Was £212.40, now £158.40, save £54. From 11/10/2024 – 07/11/2024, subject to availability at advertised price, Motorola Edge 50 Neo: Was £538.81, now £352.80, save £186.01. From 16/10/2024 - 07/11/2024, subject to availability at advertised price, Google Pixel 7a 128GB: Was £460.80, now £250.80, save £210. Google Pixel 8 128GB: Was £774, now £352.80, save £421.20. Google Pixel 8 256GB: Was £842.40, now £421.20, save £421.20. Google Pixel 8 Pro 128GB: Was £1090.80, now £615.60, save £475.20. Google Pixel 8 Pro 256GB: Was £1155.60, now £680.40, save £475.20. From 25/10/2024 - 12/11/2024, subject to availability at advertised price, Google Pixel Pro Fold 256GB: Was £1904.40, now £1422, save £482.40. Samsung Galaxy A55 128GB: Was £453.60, now £342, save £111.60. Samsung Galaxy A55 256GB: Was £507.60, now £396, save £111.60. Samsung Galaxy S24 128GB: Was £903.60, now £601.20, save £302.40. Samsung Galaxy S24 256GB: Was £961.20, now £601.20, save £302.40. From 01/11/2024 – 12/11/2024, subject to availability at advertised price, Google Pixel 9 Pro XL 128GB: Was £1198.80, now £849.60, save £349.20. Google Pixel 9 Pro XL 256GB: Was £1306.80, now £957.60, save £349.20. Google Pixel 9 Pro XL 512GB: Was £1440, now £1090.80, save £349.20. From 01/11/2024 – 28/11/2024, subject to availability at advertised price, Honor 200 Lite: Was £298.80, now £183.60, save £115.20. From 01/11/2024 – 02/12/2024, subject to availability at advertised price, Samsung Galaxy A15 4G: Was £169.20, now £115.20, save £54. Pay in full or by PayPal Credit in 12/24/30/36 months, or pay in 3. Subject to, application, status & credit check. 18+ UK resident. Pay in 3 is a form of credit. See ‘payment breakdown’ for more details. New customers must buy with min. £10 Sim Plan. You cannot partially return an order; if you purchase both SIM and handset together and wish to return within 14 day cooling off period, you must return both. Eligibility, terms & conditions apply: voxi.co.uk/terms

*VOXI Extra 50GB and Extra 200GB data offer on selected plans: Offer ends 28/11/2024. £12 plan was 25GB, now 75GB plus Unlimited Video. Unlimited Video included in £12p/m plan. After 28/11, £12 plan offer will revert to 25GB, without unlimited video. Subscription fees for video streaming not included. £20 plan was 100GB, now 300GB. Offer on data allowance will continue until you change or cancel your plan. Subject to 20GB roaming fair use with Roaming Pass. Selected UK apps and websites only. Voice/video calls excluded. Terms apply: voxi.co.uk/terms Terms also apply, see: https://www.voxi.co.uk/terms-conditions